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How BigScoots Achieved Massive Threat Blocking with Patchstack
In a digital landscape where WordPress powers nearly 40% of the internet, having a reliable hosting environment has never been more crucial. BigScoots, a premium, fully-managed WordPress hosting provider, has effectively harnessed the power of Patchstack to safeguard their clients' websites, blocking over 20,000 threats in just three months. This partnership demonstrates not only effective security measures but highlights a proactive approach that sets them apart in a competitive industry.
The Challenge: Navigating Security Risks in Complex Web Environments
Many website owners struggle with outdated plugins and other vulnerabilities, especially when budget constraints limit timely updates. BigScoots faced a significant challenge as clients often arrived with legacy systems that could expose them to known risks. Many traditional security tools offer reactive protection, leaving gaps in defense when immediate updates are impractical. By addressing the pressing need for a more innovative solution, BigScoots found a way to serve its customers more effectively while minimizing their vulnerability exposure.
Patchstack's Innovative Solution to Enhance Security
Patchstack provided BigScoots with a much-needed security overhaul, introducing virtual patching (vPatching). This ingenious approach allowed the hosting provider to mitigate vulnerabilities without requiring immediate changes to the site or plugin code. By implementing security rules to block potential exploits, BigScoots could protect clients while they addressed pending updates, effectively giving clients peace of mind and ensuring security without unnecessary stress.
A Dual Benefit: Improving Client Conversations and Revenue
One of the standout aspects of BigScoots’ partnership with Patchstack is how it seamlessly integrates security visibility into their Client Portal. Through the Patchstack API, customers receive real-time vulnerability data, encouraging them to explore additional security options offered through the service. This not only cultivates trust but also opens up opportunities for increased revenue through add-on packages. BigScoots found that communicating about improvements and protective measures with clients is far more productive than fixing issues post-incident; it fosters an environment centered around prevention.
Effortless Integration and Rapid Results
BigScoots’ collaboration with Patchstack brought about an efficient setup, with everything readily available on day one. The transition included a user-friendly dashboard that allows the BigScoots team to monitor all safeguarded sites, adjust security settings, and even export insightful reports.
The results have been remarkable. Within three months, Patchstack managed to block a staggering 20,137 threats across 300 of BigScoots’ websites. Support tickets have significantly declined, the Click patterns have improved, and most importantly, customers remain safer without needing any manual intervention on their part. This response illustrates not only the value of Patchstack’s security but also the transformative impact it has on both client experience and operational efficiency.
Conclusion: The Future of Website Security
As BigScoots continues to onboard new clients, their partnership with Patchstack stands as a testament to the effectiveness of proactive website security. By eliminating vulnerabilities before they turn into incidents, they have set a new standard in customer service amidst evolving cyber threats. WordPress users and developers alike can learn from BigScoots’ example and prioritize security in their hosting choices and practices to ensure a safe web environment for everyone.
If you’re ready to enhance your own WordPress security and learn more about protective measures like those discussed here, consider exploring your options with Patchstack or similar services. The investment in robust security can not only spare you from potential breaches but can ultimately contribute to a smoother, more trustworthy web experience.
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